We Care About Your Data 

Protecting your personal data is a top priority for us. Our systems and processes have been designed with privacy at their core, and we take all necessary steps to comply with the General Data Protection Regulation (GDPR) and UK data protection laws. This includes conducting Data Protection Impact Assessments (DPIAs) and appointing a dedicated Data Protection Officer (DPO). 

The GDPR, in force since May 2018, sets best-practice standards across Europe. We are also registered with the UK Information Commissioner’s Office (ICO), ensuring transparency and accountability in how your data is handled. 

Where and How We Protect Your Data 

All resident data is securely stored in cloud-based environments. We use Amazon Web Services (AWS), a global leader in secure cloud infrastructure. In line with GDPR requirements, all data is hosted within the EU. 

We employ industry-leading security measures, including full AES-256 encryption for data stored in the cloud and during transmission. Access to data is strictly controlled and granted only to authorised users with valid login credentials, as approved by end users. 

Who Controls the Data 

Elder Guard acts solely as a data processor under Article 28 of the GDPR. We do not own or control the data entered into our systems. Data ownership remains with care providers, who are classified as data controllers under GDPR. 

Are we GDPR Compliance? 

Yes, we fully comply with the requirements set out under the General Data Protection Regulation (GDPR). Data protection and privacy are built into our systems, processes, and daily operations to ensure personal information is handled lawfully, securely, and transparently.As part of our commitment to GDPR compliance, we support and require our partners—who act as data controllers—to carry out Data Protection Impact Assessments (DPIAs) where applicable. This helps identify and minimise any potential risks associated with the processing of personal data, ensuring the highest standards of protection for all individuals involved. 

Our Privacy Policy 

Your personal information: 

The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with the information we hold about you. 

This privacy policy explains how we (Elderguard ,a white label brand of Monitronics Limited, a company, incorporated under English law under the number 12534378, whose registered office is Suite103 Christchurch House, 40 Upper George Street, Luton, Bedfordshire, LU1 2RS collect, share and use your personal information. 

You can contact ElderGuard data protection officer by writing to The Data Protection Officer, Elderguard , Suite103 Christchurch House, 40 Upper George Street, Luton, Bedfordshire, LU1 2RS. You can also contact our data protection officer at privacy@elderguard.co.uk. 

Use of Your Personal Information 

We collect and use your personal information to provide our services and to respond to your requests. This includes supplying information about our products and services, notifying you of essential updates, and communicating with you where you have given consent. 

Where necessary to deliver our services, we may collect personal and relevant medical information. This data is treated as confidential and is shared only with trusted organisations involved in providing the service. We do not sell your personal data or share it for unrelated marketing purposes. 

We may use trusted third-party service providers to support our operations. Any information shared with them is strictly for service delivery and is protected by contractual data protection obligations. 

All personal data is processed securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the right to access the personal data we hold about you, request corrections, or ask for removal where applicable. To exercise these rights, please contact us at info@elderguard.co.uk. 

Data Retention 

We do not retain personal data for longer than is necessary. Your information is held only for the duration of your account or for as long as required to provide our services. Where you contact our Customer Care team, relevant information may be retained for a limited period solely for support, reporting, and service improvement purposes. 

In certain circumstances, we may be required to retain specific information for longer periods where this is necessary to comply with legal or regulatory obligations, resolve disputes, prevent fraud or misuse, or enforce our Terms and Conditions. In such cases, data is retained only for the minimum period required and in accordance with applicable UK data protection laws.